Tom Wallace and Bob Stahl
Powerful, Proven Processes for Balancing Supply and Demand

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Returns

If you order something and decide it is not something that you want to keep, you may return it for a refund of the purchase price. We do not refund shipping & handling fees. You will be responsible for the cost of shipping the order back to us unless the item is defective or not what you ordered. We suggest that you purchase Delivery Confirmation if using the United States Postal Service or use UPS or other shipper which offers package tracking.

In addition, we will only issue partial refund for the return of certain items:

  • any item that is returned more than 30 day after delivery
  • any book with obvious signs of use
  • any CD that has been opened

Our goal is to ensure that you are a satisfied customer. To accomplish this we strive for the highest security level, a sound privacy policy and a liberal return policy. If for any reason you are unhappy with your product or customer service, please let us know. We will work with you in addressing and solving any issues you may have.





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